We ship FedEx & UPS Ground, 2 Day & Next Day. FedEx and UPS do not deliver to P.O. Boxes. If you would like to ship your order out to a P.O. Box, overseas, to military personnel please email us at firstname.lastname@example.org. All orders are shipped from our factory in Merrillville, IN.
Albanese Candy is not liable for delay of shipment due to natural disasters, shipping carrier delays that are caused by weather, labor disputes, refusal of package, and incorrect shipping information.
Albanese Candy's chocolates and gummies may require special handling when the weather is warm where your order is being shipped. Albanese chocolates have the potential to melt at 70 degrees Fahrenheit and our gummies have the potential to melt at 90 degrees Fahrenheit.
To assure that your gifts arrive without melting, shipments may require overnight delivery shipping charges or a delay in shipping, depending upon how many days your package will be in transit. In this case, 2nd Day or Overnight delivery charges may apply and will be added to your order. A customer service representative will contact you should your shipping rate change before applying it to your order and credit card. During this communication you may experience delays with your shipment until we have approval for extra charges. Since we may need to contact you, it is important that you provide us with the best contact information to reach you during our store's shipping hours 9AM-5PM Central time.
If you need to ship to a residence and you cannot be home, please leave a note instructing that the package be placed under shade. In the event your package has been sitting in heat, let it "rest" at room temperature for a few hours to give it a chance to return to normal consistency. Please keep in mind, shade will not ensure that your product doesn't melt it is just a preventative measure. If possible, try to ship your order to a business address as businesses often receive shipments earlier in the day and someone is onsite. When shipping to a residence and no one is home, the products will either be (1) left outside sitting in the heat or (2) put back in the hot UPS or FedEx truck.
Albanese Confectionery is not responsible for melted products but we do want you to be happy! Email us at email@example.com, or contact us via phone (800) 736-0581. We are known for our super fantastic customer service!
Check your order after you receive to see double check that your receive all of your yummy candy. Any claims must be made within 2 business days of UPS confirmation receipt. We do our best to correctly pick your order; if it is our mistake we will send a call tag to pick up the item and will ship the new product at no extra charge.
Just pack the product in the original box with packing materials and a call tag will be issued for pickup. All products must be unopened and in original packaging. The correct product will be shipped within a week.
Purchaser will be liable for a 20 percent restocking fee and the original shipping charge. If product is lost in returning to our company purchaser is responsible for the full charge.
We are required by law to collect Indiana Sales Tax from Indiana residents of 7%.
We want our customers to be completely satisfied. We do recognize that sometimes product gets damaged en route. If this happens, we request that you call (800) 736-0581 or email us at firstname.lastname@example.org.
Your privacy is our concern and we want you to have a positive online shopping experience while shopping at AlbaneseCandy.com. We believe you should be informed about the information that is collected and greatly value your patronage and will honor our following commitment: We collect only the information needed to process your orders and provide a personalized shopping experience. This includes your email, name, billing and shipping addresses, telephone phone number and credit card information. Persons who supply us with telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed. Your email or mailing address could be requested for the purpose of conducting a survey to provide additional services. Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict "No-Spam" policy. That means we do not sell, rent, or otherwise give your email address to any third-party without your consent or as permitted by this policy.
No change to our policy will take place before a prominent posting on our homepage of such intended change has run for duration of at least 30 days.