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Return & Claims Policy


All goods leave our warehouse in new, well-packaged cartons that more than meet the carrier's specifications. It is the transportation company's responsibility to deliver them to you in good condition. When damage or loss does occur, we can help you collect claims, but all freight claims must be received within 48 hours from which the order is received and delivery receipt (Bill of Lading) should note damaged cases.

Deductions for shortages or damages will not be allowed unless the guidelines below are followed.

  • Be sure to inspect your shipment before the driver leaves.
  • Make sure to note any damages or shortages on the delivery receipt (Bill of Lading) before signing.
  • Examine cartons for signs of damage or leakage.
  • Please note if the tape on your shipment is broken or missing, if the product inside has been compromised, or if the master cases arrive wet, crushed, or appears to be tampered with in any way.
  • Count the number of cartons received and compare with the number on the delivery receipt.
  • If there is a shortage, write on the delivery receipt the number of cartons missing before the driver leaves.
  • To help expedite the claims process, pictures of the damages may also be requested.


The most generous in the industry! If for any reason you are not satisfied, please notify us within 10 business days after receipt. Our Claims Department will authorize your account for a credit or replacement item. No unauthorized deductions will be accepted. All returns must be approved through our Claims Department before the product can be returned to our warehouse. Deductions taken off payments for goods that were returned without an authorization from our Claims Department will not be honored.

Please call (800) 736-0581 or email us at customerservice@albaneseconfectionery.com for further questions.

If you would like to submit a claim online, CLICK HERE.